Shoppers are voicing their frustration after an update resulted in products showing incorrect sizing.
The second-hand shopping app has altered its size classifications for women's and children's garments without notifying every member regarding the update.
Social Media Backlash
Numerous buyers and vendors are expressing on platforms stating that platform listings now display a modified sizing category compared to what was initially listed due to the recalibration.
The company said the new system was more in line with comparable marketplaces.
It has advised users to check their listings and manually change the size where appropriate, causing user dissatisfaction.
Size Classification Modifications
Previously, the sizing featured numerical and alphabetical indicators, for instance S/8 or M/10.
The updated approach includes a letter with a size spectrum like S/UK 8-10.
For certain items, the size labels have been reassigned - like an L measurement was formerly size 12 but is now a UK 16-18.
Member Accounts
One content creator, who makes TikTok content about plus-size fashion, stated the update "complicates both purchasing and selling".
"Rarely do manufacturers list XL as sizes 20-22," as the platform currently indicates.
Stephanie Gallen, located in Scotland, said garments she listed with size 14 tags were showing in the marketplace as measurements 20-22.
"Should someone sized 20-22 purchase these they will likely be quite upset," she said.
Necessary Adjustments
A different user, from Derby, explained she became annoyed due to the update requiring manual adjustment the sizes on "every single listing".
"This situation is especially annoying, since I have chronic health issues and platform income has been essential for me since losing part of my income," she said.
Marketplace Information
The app has more than 100 million members, with 18 million British users.
It has become a favored option to second-hand platforms like eBay and Depop.
This represents another occasion where an unanticipated change on the platform has faced criticism: previously, the platform withdrew an update concerning shipment methods following member complaints.
